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FAQ

Choose and Cut / Wreath Room

When are you open?
We are open seven days a week from 8am to 5pm.

Where are you located?
Click here for directions to our farm and retail locations.

Is someone available to help cut and bale our tree?
On weekdays there is usually someone available to help our customers. On weekends, we do have a helper available who specifically works with our choose and cut customers.

Will our tree be tied or baled?
We are able to bale the tree if our customer wants us to.

How much do the trees cost?
The trees are $50.00 each regardless of size.

What do you accept for payment?
We accept cash, checks, Visa, MasterCard, Discover, and American Express.

Can we tag our tree ahead of time and then return to cut it?
Absolutely - please stop in at the farmhouse to get the appropriate tags.

Mail Order

How are the trees packaged and shipped?
Our trees are not tied. They are winched into a heavy duty, wax lined cardboard box. All of our trees and wreaths are shipped via FedEx. View a Youtube video on the boxing of a mail order tree.

When will my tree be cut?
Your tree is cut two days prior to shipment. This allows time for your tree to be put on a shaker. The shaking process removes excess water, snow, loose needles and debris. Your tree is then placed in a cold storage room until shipment.

What is the proper way to care for my tree?
After receiving your tree, we strongly recommend that you put a fresh cut on the butt. This allows your tree to drink properly. It is important to not only put your tree in water, but to replenish that water daily. Inside the tree box you will find a plastic bag containing detailed tree care instructions and a Kling card. The Kling card is full of preservatives and is meant to dissolve in the stand water.

Help - I have put my tree in water and it is not drinking!
No need to worry. Our trees are very fresh cut and sometimes they are so full of moisture that they will not drink much at first. After a few days, you will probably see an increase in the amount of water your tree is consuming.

I received my tree today and I am not able to set it up for a couple of days. Will it be alright?
If you cannot set your tree up for a couple of days it will be perfectly fine. However, it is best to store your tree in a cool area out of the direct sunlight. Also, it would be beneficial to open the ends of the box.

What is the largest tree I can get?
The largest tree we are able to ship is 9 feet tall.

Is there any way to track my tree once it leaves your facility?
If you provide us with a current e-mail address, an automatic notification will be sent to you from FedEx supplying you with a tracking number and the departure date of your tree. Simply, go to fedex.com and enter your tracking number. If you do not have an e-mail address call us toll free and we will give you your tracking information.

Do your trees and wreaths come with a guarantee?
We offer a 100% guarantee on all of our products. If you are not happy with your tree or wreath, call or e-mail us and we will either send you a replacement or refund your money. However, we do not guarantee shipping or transit times.

How long will it take to get my tree?
Please see this FedEx map to help you determine transit times.

What if I'm not home when FedEx delivers my tree?
Our trees are shipped "no signature required", therefore they will be left at your residence even if no one is home.

Retail

When will you begin selling trees at your retail lots?
We will be on our retail lots one week after Thanksgiving.

How much do your retail trees cost?
The trees are priced at $50.00, $75.00, or $125.00 depending on their height.

Where are you located?
Our retail lots are located in Merrimack and Concord. On our Locations Page, click on the desired city for directions.

Is it possible to pre order our tree and pick it up at the retail lot?
Yes, this is possible. We will pick out a tree and bring it to the desired lot for you. However, pre payment for this service is required.

Wholesale

Where can I get a wholesale price list?
Call us toll free and we will mail or fax a price list or you can join our mailing list and have one e-mailed directly to you.

When should I place my wholesale order?
The earlier the better! Due to our large, returning customer base, we are typically sold out of wholesale trees by June/July.

Is there a minimum order?
There is no minimum order if you plan on picking your trees up. If you need the trees trucked to you, you must order a minimum of 150 trees.

Can I come look at the trees before I order?
Yes, we encourage people to visit our farm. Please call ahead to set up an appointment.

How do I place an order?
You can call us toll free to place your order or send your price list directly to us via fax, mail, or e-mail. Please keep in mind orders are not confirmed until we receive a 35% deposit.

Do I have to arrange my own trucking?
You are welcome to arrange your own trucking. However, we can arrange transport through our reliable, local trucking outfit.